Senior Customer Data Quality Officer
Digaf & Micro-Credit Provider SCAbout This Role
This role is about safeguarding the integrity of customer data across both traditional and digital banking platforms at a micro-credit provider. It suits a detail-oriented professional who enjoys detective work in data, ensuring that every record is accurate and consistent. The position sits at the intersection of finance and technology, requiring someone who can bridge the gap between core banking systems and newer digital platforms.
What the Requirements Say About This Role
The employer is seeking a professional who can independently audit and reconcile data flows, not just a data entry clerk. The emphasis on monitoring daily data across systems suggests a need for someone comfortable with both legacy banking software and modern digital platforms. The role likely requires strong analytical thinking to spot patterns in errors and the discipline to maintain rigorous documentation and audit trails.
How to Approach This Application
In your application, emphasize any experience you have with data reconciliation between different systems, especially in a banking or financial context. Highlight specific examples where you identified and resolved data quality issues, such as duplicate records or missing information. The employer will value candidates who can demonstrate a systematic approach to error tracking and who understand the importance of data integrity for compliance and customer trust.
Who This Role Suits
This role is best suited for a mid-career professional with a background in data analysis, accounting, or banking operations who thrives on precision and problem-solving. It is likely moderately competitive, with strong demand from candidates who have experience in both traditional and digital banking environments.
A. Data Quality Control & Monitoring
Monitor daily customer data across Core Banking and Neo Banking systems
Identify and flag:
Missing or incomplete KYC data
Duplicate customer records
Incorrect or inconsistent customer/loan information
Perform structured daily, weekly, and monthly data quality checks
Maintain data quality logs and audit trails
B. Data Reconciliation (Core vs. Neo Platform)
Ensure full alignment between:
Core Banking System
Digital/Neo Banking Platform
Investigate and resolve:
Data mismatches
Transaction inconsistencies
Maintain reconciliation reports and exception tracking logs
C. Exception & Error Management
Develop and manage exception reporting frameworks
Track and resolve:
Data entry errors
System integration gaps
Customer profile inconsistencies
Ensure timely closure of identified issues
Escalate critical risks and systemic issues immediately
D. Data Integrity & Fraud Prevention
Detect and investigate suspicious patterns such as:
Multiple accounts under a single identity
Fake, incomplete, or manipulated customer data
Collaborate with Risk & Compliance teams on fraud detection and investigations
Strengthen preventive controls to reduce data-related fraud risks
E. Process Control & Continuous Improvement
Design and implement robust data quality control procedures
Recommend enhancements to:
Customer onboarding processes
Data capture and validation mechanisms
System controls and workflows
Support automation of data validation and reconciliation processes
F. Reporting & Dash boarding
Prepare daily, weekly, and monthly data quality reports
Monitor and report key metrics such as:
Data error rate
Duplicate record rate
Data completeness ratio
Reconciliation variance rate
Provide actionable insights to management for operational and strategic decisions
G. Training & Enforcement
Train operational teams (DLOs, onboarding staff) on:
Data entry standards
KYC compliance requirements
Enforce adherence to data quality policies and SOPs
Promote a strong data ownership culture across teams
Education
Bachelor’s degree in: Finance, Accounting, Information Technology, Data Management or related field
Experience
3–5+ years in: Banking operations Data quality / MIS / reconciliation Digital lending or fintech (preferred)
How To Apply
Interested and qualified applicants are invited to submit their CV and application letter via EthioJobs or send directly to: hr.admin@digafcredit.com
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Senior Customer Data Quality Officer
Digaf & Micro-Credit Provider SC
