Service Executive — Service & Parts - Sarga
Talent Search - EthiojobsAbout This Role
This role places you at the operational heart of a growing mobility sector in Ethiopia — the intersection of two-wheeler and three-wheeler vehicles, including both electric and combustion engines. Rather than a traditional customer service desk, this position demands someone who can manage the entire aftersales cycle, from coordinating spare parts logistics to overseeing repair turnaround times. It is ideal for a professional who thrives in a hands-on, process-driven environment where technical understanding meets commercial accountability.
What the Requirements Say About This Role
The employer is not just looking for someone who can answer customer calls; they need a professional who can navigate the technical nuances of both EV and IC vehicle systems. The requirement for mid-level experience (3-5 years) suggests the company values candidates who have already developed troubleshooting instincts and can manage parts inventory without constant supervision. The implied profile is someone who can communicate effectively with both workshop technicians and customers, translating technical issues into clear service solutions.
How to Approach This Application
In your application, lead with specific examples of how you have improved turnaround times or reduced parts shortages in a previous service or aftersales role. Emphasize any experience with vehicle systems, even if that was in automotive, logistics, or heavy equipment — the key is demonstrating you understand the rhythm of service operations. Highlight your ability to balance customer expectations with commercial targets, as this role clearly bridges service quality and revenue goals.
Who This Role Suits
This role is best suited for a professional with strong organizational instincts who enjoys solving real-time operational problems — think of it as a logistics-meets-customer-service hybrid. Given the niche focus on two-wheeler and three-wheeler vehicles, competition may be moderate, but candidates with direct aftersales experience in automotive or mobility sectors will have a clear advantage.
Department: Service & Aftersales
Reports To: Service Manager
Business: Two Wheeler & Three Wheeler Operations (EV & IC)
Role Overview
The Service Executive is responsible for delivering high-quality aftersales support across both service and parts functions for two-wheeler and three-wheeler vehicles — Electric (EV) and Internal Combustion (IC) — in Ethiopia. Reporting to the Service Manager, this role serves as the primary point of contact for customers and dealer workshops, managing service job cards, coordinating parts availability for repairs, and ensuring timely vehicle turnaround. The Service Executive bridges the technical and commercial aspects of aftersales, ensuring customer satisfaction is maintained while supporting the business in achieving service revenue targets and building long-term brand loyalty in the Ethiopian market.
Key Responsibilities
- Receive customers and vehicles at the service centre, prepare job cards, and clearly capture customer complaints, service requirements, and vehicle details.
- Coordinate with workshop technicians to schedule and prioritise repair and maintenance jobs, ensuring minimal vehicle downtime for customers.
- Liaise with the parts team to confirm availability of required spare parts for ongoing and upcoming service jobs, raising urgent requirements as needed.
- Provide customers with accurate repair estimates, service updates, and delivery commitments; follow up proactively to manage expectations.
- Process warranty claims in accordance with OEM guidelines and maintain complete documentation for all warranty and goodwill jobs.
- Monitor and report on key service metrics including job card closures, labour efficiency, parts consumption, and customer satisfaction scores.
- Support the Service Manager in identifying repeat failures or quality issues and escalating them to the technical or OEM team.
- Promote value-added services such as annual maintenance contracts, service packages, and genuine parts usage to customers and fleet operators.
Required Skills & Qualifications
- Diploma or Bachelor's degree in Mechanical/Automobile Engineering, or a related technical or business discipline.
- 3 - 5 years of experience in a service technical, aftersales, or workshop management role within the automotive or two/three-wheeler industry.
- Good technical understanding of both EV and IC vehicle systems to communicate effectively with technicians and customers.
- Familiarity with warranty processes, job card management, and service KPIs.
- Strong interpersonal and customer-handling skills with a professional and solution-oriented approach.
- Proficiency in Amharic is essential; working knowledge of English required for reporting to management and handling OEM documentation.
- Working knowledge on computer system is desirable.
We are an equal opportunity employer and encourage applications from all suitably qualified candidates across Ethiopia.
How To Apply
Interested and qualified applicant can apply by sending their updated cv through the application link
Related jobs
More openings in a similar category on Kedamijobs.
-
Senior Customer Relations Officer-Internal Only
Shabelle Bank SC
-
Credit Analysis Officer -Internal/External
Shabelle Bank SC
-
Customer Relations Officer-Internal Only
Shabelle Bank SC
Discover More Jobs
View Other JobsApply for this Job
Service Executive — Service & Parts - Sarga
Talent Search - Ethiojobs
