About This Role
This is a hands-on technical enablement role within a major distributor of office equipment in Ethiopia. It blends instructional design with field expertise, requiring you to translate complex repair and maintenance procedures into digestible training for technicians and end-users. The role suits a seasoned engineer who is ready to move from fixing machines to upskilling teams, particularly within a company that prioritizes after-sales service quality and standardization.
What the Requirements Say About This Role
The job seeks a senior professional who combines deep technical knowledge with the ability to teach others. This implies you have not only mastered printer and copier hardware but also possess the patience and communication skills to break down procedures for different audiences. The emphasis on "capability development" suggests the employer values proactive problem-solvers who can identify skill gaps before they impact service performance.
How to Approach This Application
In your application, focus on concrete examples of training you have delivered—describe how you assessed technician competency, structured a session, and measured improvement. Highlight any experience creating manuals, SOPs, or certification materials. Since National Marketers PLC operates in a competitive service industry, demonstrating that your training directly reduced repair turnaround times or customer complaints will set you apart.
Who This Role Suits
This role is best suited for an experienced technical professional who enjoys mentoring and has a systematic approach to skill-building. It is moderately competitive, as the niche combination of printer/copier expertise and training ability limits the candidate pool.
About the Role
The Technical Trainer is responsible for designing and delivering technical training programs for service engineers, technicians, and customers. The role ensures consistent technical capability development, improved service quality, and standardization of repair and maintenance procedures.
Key Responsibilities
Training Design & Delivery
- Develop technical training modules for printers, copiers, and related equipment
- Conduct classroom and hands-on training sessions
- Deliver onboarding training for new technicians
Capability Development
- Assess skill gaps within technical teams
- Design improvement plans and refresher training programs
- Support certification and competency development initiatives
Technical Documentation
- Prepare training manuals, guides, and standard operating procedures (SOPs)
- Update training materials based on new products and technologies
- Maintain training records and attendance reports
Field & Product Support
- Support complex technical troubleshooting when required
- Collaborate with service engineering teams on recurring issues
- Provide feedback to management on product/service improvements
Performance Monitoring
- Evaluate trainee performance through tests and practical assessments
- Track improvement in service quality and technician performance
- Recommend certification or skill advancement decisions
What We’re Looking For
Minimum Qualifications
- Bachelor’s degree in Electronics, Electrical Engineering, IT, or related field
- 5–7 years of technical experience in servicing office equipment
- Prior training or mentoring experience is an advantage
Skills & Competencies
- Strong technical knowledge of printers/copiers/multifunction devices
- Excellent communication and presentation skills
- Ability to simplify complex technical concepts
- Training design and facilitation skills
- Problem-solving and analytical thinking
- Strong documentation and reporting ability
What You’ll Get
- Opportunity to shape technical capability across the organization
- Exposure to advanced training and development systems
- Leadership pathway into technical management roles
- Continuous learning in evolving printing and IT technologies
How To Apply
Interested applicants are encouraged to apply through the application form below:
[Application Form]
Only shortlisted candidates will be contacted.
Related jobs
More openings in a similar category on Kedamijobs.
-
Automation Engineer
Huawei Technologies Ethiopia PLC
-
Admin and Finance Officer
Inside Ethiopia Tours
-
HR Intern
HEINEKEN ETHIOPIA
Discover More Jobs
View Other JobsApply for this Job
Technical Trainer
National Marketers PLC
