About This Role
This role sits at the intersection of traditional micro-credit operations and digital financial services, requiring someone who can bridge field-level agent networks with back-office strategy. You will not just oversee agents but actively shape how Digaf expands its digital footprint in a market where mobile money and agent banking are rapidly evolving. It suits a professional who enjoys operational coordination but also has a strategic mindset—someone comfortable training agents while also analyzing market data to guide business decisions.
What the Requirements Say About This Role
The 3-5 year experience range signals that Digaf wants someone who has already navigated the practical challenges of agent banking—not a fresh graduate or a senior executive. They are looking for a hands-on operator who understands agent motivation, transaction monitoring, and customer onboarding friction points. The emphasis on “digital finance transformation” suggests they value familiarity with mobile wallets, USSD systems, and basic data analytics tools over pure banking experience.
How to Approach This Application
Highlight specific examples where you improved agent performance or resolved operational bottlenecks in a previous role. Since this is a micro-credit provider, emphasize any experience with low-income or rural customer segments—showing you understand the unique trust and literacy challenges in Ethiopian agency banking. Tailor your CV to showcase measurable outcomes, such as “increased agent transaction volumes by X%” or “reduced customer complaints through training programs.”
Who This Role Suits
This role is ideal for a mid-career banking or fintech professional who wants to drive inclusion in Ethiopia’s digital finance space without being stuck in a pure sales role. Given the niche focus and mid-level seniority, competition should be moderate—but candidates with proven agent management experience will stand out significantly.
The Agency Banking Officer plays a crucial role in facilitating digital finance transformation within Digaf & Micro-Credit Provider SC. This full-time, mid-level position requires a professional with 3-5 years of experience to enhance the agency banking operations in an office setting in Addis Ababa. The officer will collaborate with various stakeholders to implement innovative banking solutions and improve customer engagement in digital finance services.
Key Responsibilities:
- Develop and implement strategies for agency banking initiatives.
- Coordinate with agents to ensure seamless service delivery to clients.
- Monitor and evaluate the performance of agency banking operations.
- Provide training and support to agents on digital finance products and services.
- Analyze market trends to identify opportunities for growth in agency banking.
- Ensure compliance with banking regulations and internal policies.
- Manage relationships with agents and key stakeholders.
- Assist in the development of marketing strategies for agency banking.
- Prepare reports on agency banking performance for management review.
- Participate in cross-functional teams to enhance digital finance services.
Required Skills:
- Demonstrate expertise in digital finance transformation processes.
- Analyze data to drive decisions and improve operational efficiency.
- Implement technology solutions that enhance customer banking experience.
- Facilitate training programs for agents on digital tools and platforms.
- Manage projects related to agency banking initiatives effectively.
- Collaborate with IT departments to streamline banking operations.
- Develop strong relationships with agents to foster engagement.
- Utilize digital marketing techniques to promote agency banking services.
- Evaluate and mitigate risks associated with agency banking operations.
- Stay informed about industry trends and emerging technologies in banking.
Desired Skills:
- Possess strong communication and interpersonal skills.
- Exhibit problem-solving abilities in complex banking environments.
- Demonstrate proficiency in using digital banking software and tools.
- Have knowledge of regulatory frameworks affecting agency banking.
- Show adaptability to changing technologies and market conditions.
How To Apply
Interested applicants are invited to send their CV and application letter to: https://forms.gle/eUASjboLRAZesjrGA
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Agency Banking Officer
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