About This Role
This role sits at the intersection of operations and guest experience in a major international hotel. As an IT Supervisor at Hilton Addis Ababa, you are not just fixing computers—you are ensuring that every digital touchpoint, from check-in systems to guest Wi-Fi, runs seamlessly. It suits a technically grounded professional who thrives in a fast-paced service environment and can troubleshoot under pressure while maintaining a polished, guest-facing demeanor.
What the Requirements Say About This Role
The listing implies a need for someone with a strong grasp of network infrastructure, hotel property management systems, and end-user support. Hilton is looking for a problem-solver who can work independently but knows when to escalate—someone who combines technical competence with the communication skills to support both internal staff and high-expectation guests. The 3-5 year experience range suggests they want maturity without over-specialization.
How to Approach This Application
In your cover letter and interview, emphasize specific examples of how you’ve minimized system downtime or resolved critical issues in a 24/7 operational setting. Highlight any familiarity with hospitality-specific software (like Opera or Micros) and your ability to train non-technical staff. Hilton will prioritize candidates who demonstrate calm, professional service under pressure—so frame your technical wins around business continuity and guest satisfaction.
Who This Role Suits
This role is best suited for an IT professional with 3-5 years of hands-on support experience who enjoys the energy of a hotel environment and can pivot quickly between back-end systems and front-line guest needs. It is moderately competitive, given Hilton’s brand recognition and Addis Ababa’s growing hospitality sector.
Job Summary
As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards
Major Duties
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How To Apply
Interested and qualified applicants can apply through email or send their CV with application letter to the office of Director of Human Resource Management, Hilton Addis Ababa
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IT Supervisor
Hilton Addis Ababa
