About This Role
This role sits at the intersection of technical troubleshooting and operational stability within a financial services institution. As a Junior IT Support Officer at Digaf & Micro-Credit Provider SC, you will be the front line for keeping daily technology operations running smoothly across the organization. It suits a hands-on problem solver who enjoys resolving hardware and software issues in a structured environment, while gaining exposure to the unique IT demands of the microfinance sector in Ethiopia.
What the Requirements Say About This Role
The position calls for someone with foundational IT support experience, implying the employer values practical troubleshooting ability over advanced certifications. The profile sought is a candidate who can independently handle common user issues, maintain network basics, and document processes clearly — reflecting a need for reliability and methodical work habits. Rather than deep specialization, the emphasis is on versatility and a willingness to learn on the job within a growing company.
How to Approach This Application
To stand out, highlight specific examples of resolving hardware or network issues in your previous role, emphasizing speed and user satisfaction. Employers in microfinance often prioritize candidates who demonstrate patience with non-technical staff and a service-oriented attitude. Tailor your CV to show familiarity with system updates, antivirus tools, and basic network troubleshooting, and be ready to discuss how you prioritize multiple support tickets.
Who This Role Suits
This role is best suited for early-career IT professionals seeking structured growth in a stable industry, and it is moderately competitive given the junior level and the company’s sector focus.
The Junior IT Support Officer at Digaf & Micro-Credit Provider SC is responsible for providing technical assistance and support for computer systems, networks, and hardware maintenance. This full-time role, suitable for candidates with 1-3 years of experience, will be based in our Addis Ababa office. The position involves troubleshooting issues, maintaining IT infrastructure, and ensuring efficient operation of technology resources to support organizational goals.
Key Responsibilities:
- Provide first-level support for hardware and software issues reported by users.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Troubleshoot and resolve network connectivity problems.
- Perform regular system updates and ensure security measures are in place.
- Document technical issues and resolutions in the helpdesk system.
- Collaborate with senior IT staff on complex problems and projects.
- Assist in the setup and maintenance of IT equipment for new employees.
- Conduct regular hardware maintenance and repairs as needed.
- Monitor system performance and recommend improvements.
- Participate in training sessions for staff on new technologies and software.
Required Skills:
- Demonstrate proficiency in operating systems such as Windows and Linux.
- Understand and apply networking concepts including TCP/IP, DNS, and DHCP.
- Perform routine hardware diagnostics and repairs on desktops and laptops.
- Utilize remote support tools to assist users effectively.
- Manage software installations and updates with attention to detail.
- Implement basic cybersecurity practices to protect organizational data.
- Maintain accurate inventory of IT assets and equipment.
- Analyze and troubleshoot common software issues proactively.
- Communicate technical information clearly to non-technical users.
- Work collaboratively in a team environment to solve IT challenges.
Desired Skills:
- Familiarity with cloud services and applications.
- Experience with IT helpdesk software and ticketing systems.
- Knowledge of basic programming or scripting languages.
- Ability to learn new technologies quickly and efficiently.
- Strong organizational skills to manage multiple tasks simultaneously.
How To Apply
Interested applicants are invited to send their CV and application letter to: https://forms.gle/eUASjboLRAZesjrGA
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