About This Role
This is a foundational leadership role, not just a management position. Safe Zone Logistic PLC is seeking an executive to build their Moving & Relocation department from the ground up, defining systems, teams, and revenue streams. It suits a senior professional with entrepreneurial drive who can operate with high autonomy and is comfortable designing processes rather than simply following them. The role sits within a logistics company expanding into a specialized service line, so you will be expected to act as both strategist and operator.
What the Requirements Say About This Role
The implied profile is someone who has already built or significantly restructured a service department in logistics or relocation. Rather than listing years of experience, the employer is looking for demonstrated ability to create SOPs, hire and train a team, and drive sales. You likely need a blend of operational logistics knowledge and commercial acumen — this is not a purely back-office role. The seniority suggests you should have managed cross-functional teams and reported directly to executive leadership.
How to Approach This Application
In your application, avoid simply restating your past responsibilities. Instead, lead with concrete examples of how you have designed systems or launched new service lines from scratch. Emphasize any experience with both domestic and international relocation, as the role explicitly covers both. Since the company is building a new department, highlight your ability to work with minimal supervision and to set measurable targets. A brief one-page proposal outlining your initial priorities for the department could set you apart.
Who This Role Suits
This role is best suited for an experienced logistics or relocation professional who thrives on building structure and driving growth in a new venture. Given the seniority and the niche nature of the role, the competition is likely moderate but will favor candidates with a proven track record of departmental creation rather than just management.
Packing and Moving
Location: Addis Ababa, Ethiopia
Reports To: General Manager
Employment Type: Full-time
Job Purpose
The Move Manager is responsible for establishing, managing, and expanding Safe Zone Logistics’ Moving & Relocation department. This is a senior leadership role overseeing marketing, sales, and operational execution, with a strong mandate to build and develop a high-performing team, design systems and SOPs, drive revenue growth, and ensure high-quality service delivery for both domestic and international relocation projects.
Key Responsibilities
1. Department Structuring & Growth
- Assess and improve the current Moving & Relocation department structure, workflows, and reporting lines
- Standardize and enhance existing Standard Operating Procedures (SOPs) for consistency and scalability
- Develop and implement growth strategies to expand service capacity and market share
- Lead budgeting, cost optimization, and profitability improvement initiatives
- Expand service offerings including corporate relocation, embassy moves, international household goods, and office relocations
2. Marketing & Sales Leadership
- Develop and execute marketing and sales strategies for Moving & Relocation services
- Build and manage a strong sales pipeline targeting corporates, embassies, NGOs, airlines, real estate firms, and individual clients
- Lead client engagements including presentations, site surveys, quotations, tenders, and contract negotiations
- Establish and maintain strategic partnerships with real estate developers, HR firms, diplomatic missions, and international relocation agents
- Monitor market trends, competitor activities, and pricing strategies to maintain a competitive edge
3. Operations Management
- Oversee end-to-end relocation operations including site surveys, packing, loading, transportation, storage, delivery, and unpacking
- Ensure full compliance with safety regulations, quality standards, customs requirements, and international moving protocols
- Coordinate closely with customs clearance, freight forwarding, warehousing, and transport teams
- Optimize utilization of labor, packing materials, vehicles, and equipment
- Proactively manage and resolve operational challenges and customer escalations
4. Team Building & People Management
- Recruit, train, and develop packing crews, supervisors, sales officers, and support staff
- Build a performance-driven, disciplined, and customer-focused team culture
- Define KPIs, conduct regular performance evaluations, and provide coaching and mentoring
- Ensure strict compliance with company policies, safety procedures, and code of conduct
5. Customer Experience & Quality Assurance
- Drive high levels of customer satisfaction through service excellence, proactive communication, and timely follow-up
- Implement quality control measures and continuous improvement initiatives
- Collect, analyze, and act on customer feedback to improve service delivery and operational efficiency
6. Reporting & Management Support
- Prepare regular reports on sales performance, operational KPIs, revenue, costs, and profitability
- Provide strategic recommendations to senior management regarding expansion opportunities, investment requirements, and market positioning
- Support cross-departmental coordination and contribute to company-wide growth initiatives
Qualifications & Experience
- Bachelor’s degree in Logistics, Business Administration, Marketing, Supply Chain Management, or a related field
- 7–10 years of relevant experience in relocation services, logistics, or a similar environment
- Proven experience in department setup, business development, and team leadership
- Strong background in marketing, sales, and operations management
- Experience handling corporate, embassy, and international relocation projects is a strong advantage
Key Competencies
- Leadership and team-building skills
- Strong commercial and negotiation capability
- Operational excellence and attention to detail
- Customer-centric mindset
- Strategic thinking and problem-solving ability
- Ability to work under pressure and manage multiple projects
How To Apply
Apply through ethiojobs
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Moving & Relocation Manager
Safe Zone Logistic PLC
