Space Experience Manager

As the Space Experience Manager, you will be the sole owner of the national office space experience management function. You will ensure a seamless, efficient, and high-quality workspace experience across all national office locations while driving the overall results of the IFM business. You will oversee planning, execution, and continuous improvement of office space operations, ensuring alignment with organizational goals.

Key Responsibilities:

• Lead the national office space experience management function, ensuring overall business results of the IFM portfolio.
• Plan, implement, and manage office space experience strategies to optimize employee satisfaction and operational efficiency.
• Manage contract fulfillment, ensuring vendors and service providers meet agreed-upon standards and KPIs.
• Oversee onsite experience management, including monitoring day-to-day operations, addressing issues, and enhancing workspace utilization.
• Conduct risk management by identifying potential operational, safety, or compliance risks and implementing mitigation plans.
• Monitor and control costs within the assigned local area, ensuring efficient resource allocation and budget adherence.
• Collaborate with internal stakeholders to understand business needs and translate them into effective facility solutions.
• Continuously evaluate and improve processes, technology, and service delivery related to office space experience.

Qualifications & Requirements:

• Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Strong understanding of IFM concepts and best practices.
• Proven experience in office space or facilities management, ideally in a multi-site or national context.
• Excellent project management and organizational skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and interpersonal skills to work with vendors, stakeholders, and teams.
• Ability to manage multiple priorities, budgets, and risk factors simultaneously.
• Excellent English communication skills, both written and verbal.
• Proficiency in Chinese is a plus/preferred.

Skills & Competencies:

• Strategic thinking and planning
• Vendor and contract management
• Cost management and budget control
• Risk assessment and mitigation
• Employee experience and engagement focus
• Data-driven decision-making
• Leadership and stakeholder management

How To Apply

All interested and qualified candidates are invited to submit their applications through www.ethiojobs.net Applicants are kindly requested to specify the position they are applying for.
If you do not meet the required educational and professional qualifications, or if your degree is in an unrelated field, we kindly ask that you refrain from submitting an application.
Thank you for your understanding and cooperation.