Reservation Agent

Job Summary

The Reservation Agent will contribute to the performance of the hotel by handling all reservation requests and assisting in maximizing room revenue and occupancy.  He / she will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction.

Key Responsibilities:

     ·     Processes and confirms guest room reservations made by clients

• Follows procedures to process all room reservations, rates, confirmations and hotel facilities

• Maintains established filling system for all correspondence and collates reports as required

• Coordinate with other departments (front desk, housekeeping, sales) to ensure smooth operations

• Welcomes and acknowledges all guests according to the WHG standards and policies

• Anticipates and addresses guests’ service needs

• Explains guarantee, special rate and cancellation policies to callers

• Ensures that revenue is maximized by up-selling guest rooms and recommending hotel facilities.

Location: Ramada by Wyndham, Addis Ababa, Ethiopia

Employment Type: Full-Time

Application Deadline:  15days

Qualifications:

• Diploma or Degree in Hospitality or Tourism
• Previous experience in customer service or reservations within the hospitality industry
• Strong communication and interpersonal skills
• Good computer skills, with familiarity in Opera system
• High attention to detail and accuracy
• Ability to multitask and work under pressure

How To Apply

Interested candidates are invited to submit their resume, a cover letter detailing their relevant experience, and any certifications to [email protected]