Senior Sales Operations Officer

Role Purpose

The Sales Operations Officer is responsible for executing day-to-day sales operations to ensure data accuracy, timely reporting, and efficient order-to-cash processes.

As the execution arm of the Commercial function, this role ensures SAP data integrity, collections follow-up, contract tracking, and reporting discipline, enabling the Commercial Lead to focus on strategic priorities. The role plays a critical part in maintaining operational rhythm, cross-functional coordination, and commercial visibility.

Key Responsibilities

1. Contract & Commercial Lifecycle Execution

• Ensure 100% of signed contracts are logged in SAP within 6 hours of receipt. 

• Validate all commercial terms (pricing, payment milestones, delivery schedules) before system entry. 

• Track contract renewals and amendments; notify management 30 days prior to expiry.  

• Maintain and monitor performance guarantees and advance payment securities, including expiry tracking. 

2. Cash Collection & Receivables Support

• Generate and circulate weekly aging reports to the sales team. 

• Issue timely payment reminders in line with agreed collection schedules. 

• Escalate overdue accounts beyond defined thresholds with clear dispute summaries. 

• Maintain accurate and up-to-date collection logs in SAP on a daily basis. 

3. Data Accuracy & Quality Control

• Validate customer POs, invoices, and master data before SAP entry. 

• Conduct weekly audits of open sales orders, pricing conditions, and credit blocks. 

• Identify and resolve discrepancies with a zero-error tolerance approach. 

4. Sales Reporting & Performance Analytics

• Daily: Publish sales flash reports (actual vs. target) by 9:00 AM. 

• Weekly: Deliver performance reports comparing prior periods and trends. 

• Monthly: Prepare detailed analytics (Target vs. Actual, MoM, YoY, YTD vs. budget) by the 3rd working day.  

• Quarterly/Annual: Support variance analysis and executive reporting requirements. 

5. Sales Administration

• Process commercial team expense claims within 5 working days. 

• Maintain accurate filing and documentation of all commercial records. 

• Coordinate meeting schedules, minutes, and follow-up action tracking. 

6. Fulfillment Planning & Execution Support

• Maintain an order fulfillment tracker aligned with procurement, warehouse, and supplier timelines. 

• Communicate delivery schedules to internal teams and customers. 

• Track inventory allocation based on revenue priority and risk exposure. 

• Provide weekly execution updates to stakeholders. 

7. Issue Identification & Escalation

• Proactively identify operational risks such as delays, stock shortages, or contract deviations. 

• Resolve routine issues independently and escalate critical issues promptly. 

8. Order-to-Cash Cycle Management

• Follow up on contract finalization and advance payment collections. 

• Coordinate delivery, inspection, and customer acceptance processes. 

• Support invoicing by ensuring complete and accurate documentation. 

• Actively contribute to accounts receivable (AR) follow-ups and collection acceleration. 

9. Customer Coordination

• Maintain professional communication with customers on operational matters. 

• Document disputes, penalties, and claims; support resolution processes. 

10. Contract Closure Management

• Support closure activities including customer testimonials and final documentation.  

• Track release of guarantees, samples, and outstanding contractual obligations. 

11. Systems & Dashboard Support

• Execute daily SAP transactions (sales orders, deliveries, billing, pricing updates, credit release requests). 

• Maintain accurate and real-time contract and sales databases. 

• Refresh Power BI dashboards daily, ensuring up-to-date KPIs (bookings, billings, backlog, collections). 

• Support automation of recurring reports and analytics. 

12. S&OP & Cross-Functional Coordination

• Prepare demand and performance data packs for weekly S&OP meetings. 

• Ensure alignment across sales, marketing, finance, and supply chain through accurate data sharing. 

Minimum Requirements

Education

• Bachelor’s degree in Business Administration, Finance, Economics, Accounting, Statistics, or IT 

Experience

• 2–4 years of experience in Sales Operations, Commercial Support, Finance, or Data Analysis 

• Experience in technology, IT equipment, or consumer electronics is strongly preferred 

Technical Skills

• Excel (Advanced): Power Query, complex formulas, PivotTables, XLOOKUP/VLOOKUP 

• Power BI (Intermediate): Dashboard creation, publishing, and refresh management 

• SAP or ERP Systems: Sales order processing, billing, and reporting 

• Contract Management: Commercial contract tracking and receivables monitoring 

Core Competencies

• Attention to Detail & Data Accuracy 
• Analytical Thinking & Problem Solving 
• Process Discipline & Execution Excellence 
• Communication & Coordination Skills 
• Time Management & Prioritization 
• Accountability & Ownership

How To Apply

Interested applicants are encouraged to apply through the application form below:

[Application Form] 

Only shortlisted candidates will be contacted.