About This Role
This role sits at the intersection of operational technology and business process efficiency within a major industrial manufacturer. Rather than pure software development, you will be the person who keeps critical business systems running smoothly—managing user access, automating repetitive tasks, and ensuring the ERP and HRMS platforms function for non-technical staff. It suits a mid-level IT professional who enjoys solving practical, day-to-day problems more than building new systems from scratch, and who can work across departments to translate business needs into technical solutions.
What the Requirements Say About This Role
The listing signals a need for someone who understands both the administrative and automation sides of Microsoft 365, not just basic user management. Experience with ERP and HRMS support is implied as essential, meaning the employer values someone who can troubleshoot enterprise-grade systems without hand-holding. The emphasis on bridging technical and business needs suggests they are looking for a communicator who can train and support end-users, not just a back-end technician. A profile with 3–5 years in a similar support or system administration role within a medium-to-large organization would fit well here.
How to Approach This Application
Focus your CV and cover letter on concrete examples of how you have managed Microsoft 365 environments—especially user lifecycle management and license optimization—and any automation workflows you have built using Power Automate or similar tools. If you have experience supporting ERP or HRMS systems, highlight specific modules or scenarios you handled, and mention how you reduced downtime or improved user adoption. The employer likely prioritizes reliability and a service-oriented mindset, so emphasize your track record of resolving issues quickly and training non-technical colleagues.
Who This Role Suits
This role is best suited for a mid-career IT professional who enjoys operational stability and cross-functional collaboration, rather than cutting-edge development. Given the company’s industrial sector and Addis Ababa location, it is likely moderately competitive, with strong appeal for candidates seeking a stable, long-term position in a growing manufacturing firm.
Habesha Steel Mills PLC is seeking a skilled and proactive IT Applications Executive to join our IT and Innovation department. This role is essential for driving business efficiency through the administration of Microsoft 365, business process automation, and providing specialized support for our ERP and HRMS systems.
The ideal candidate is a problem solver who can bridge the gap between technical systems and business user requirements.
Key Responsibilities
Microsoft 365 Administration: Manage the Microsoft 365 Admin Center, including user account lifecycles (creation/deletion), license assignments, access control, and mailbox administration.
Business Automation: Build and maintain automation workflows to improve operational efficiency.
Application Support: Provide dedicated end-user support for Microsoft Office applications (Teams, Outlook, SharePoint, etc.) and core business systems such as HRMS, CRM, and ERP (SAP Business One).
Technical Coordination: Act as the point of contact for external vendors and technical consultants to resolve complex SAP B1 issues when necessary.
Process Documentation: Develop, maintain, and document internal business processes, workflows, and system usage guidelines.
Tool Development: Utilize basic programming knowledge and AI-assisted tools to develop utility applications for company use.
Compliance & Security: Ensure all application usage adheres to company IT policies, data security protocols, and compliance standards.
Required Skills & Qualifications
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: Approximately 4 years of experience in IT applications, ERP support, or system administration.
Technical Proficiency: * Hands-on experience with Microsoft 365 Admin Center is highly preferred.
Familiarity with SAP Business One (SAP B1) user support.
Basic understanding of programming concepts and experience with business process automation.
Soft Skills: Strong analytical and problem-solving abilities with the communication skills needed to translate user needs into functional solutions.
How To Apply
Interested applicants who meet the above requirements are invited to submit their application letter, CV, and relevant documents.
Email: [email protected]
Subject Line: Please use “IT Applications Executive” as the subject of your email.
Closing Date: May 20, 2026
Habesha Steel Mills PLC is an equal opportunity employer. We encourage all qualified professionals to apply.
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IT Applications Executive
Habesha Steel Mills PLC
